Tag Archives: Veterans Administration

How the U.S. Dept. of Veterans Affairs Promotes Excellence

Posted by Christine Schaefer What’s behind the 94% customer satisfaction rating of a Veterans Affairs (VA) organization—the highest rating ever recorded by the University of Michigan’s American Customer Satisfaction Index? The short answer is the Baldrige Criteria. Specifically, the Baldrige-based program that promotes … Continue reading

Posted in Baldrige Criteria, Baldrige State & Local Programs, Nonprofit, Performance Results | Tagged , | 4 Comments

“To Care For Him Who Shall Have Borne the Battle . . . “

Posted by Jeff Lucas In his second inaugural address President Abraham Lincoln spoke the words from the title of this post as he urged the then divided nation "to finish the work we are in and bind up the nation's … Continue reading

Posted in Baldrige Examiners, Baldrige State & Local Programs, Nonprofit | Tagged , , , | 4 Comments

Business Schools’ Great Ethics Debate

  Posted by Harry Hertz, the Baldrige Cheermudgeon   Business Schools’ Great Ethics Debate is the title of an article in the most recent issue of US News and World Report. How can this possibly be a topic for debate? … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige Director, Leadership | Tagged , , , , | 3 Comments