Tag Archives: Teaxas Award for Performance Excellence

It’s that Customer Thing…Again

Posted by Harry Hertz, the Baldrige Cheermudgeon I had a great trip recently. First, there was the fourth meeting of our Baldrige Executive Fellows. I am still amazed by the great group of people in this first cohort and by … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Baldrige State & Local Programs, Customer Focus | Tagged , , , , , , | 2 Comments