Tag Archives: systems perspective

The Baldrige Hockey Puck

  Posted by Harry Hertz, the Baldrige Cheermudgeon I recently had a conversation with some of the Baldrige Program staff about the new Baldrige Framework diagram issued in 2015, and sometimes referred to as the “Baldrige Hockey Puck.” The conversation … Continue reading

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Consider a Busy Restaurant Kitchen as a System

Posted by Harry Hertz, the Baldrige Cheermudgeon I am frequently asked about the meaning of systems perspective or about the difference between aligned processes (alignment) and integrated processes (integration). I recently read an HBR blog post entitled “Optimizing each part … Continue reading

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Another Reason Health Care Organizations Need the Baldrige Framework

By Christine Schaefer A panel of patient safety experts recently found that a “systems approach” is necessary to ensure patient safety in hospitals and other health care organizations. An article published late last year in the industry newsletter FierceHealthcare summarized … Continue reading

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What Comes After Teaching Leadership?

Posted by Harry Hertz, the Baldrige Cheermudgeon Business schools today have placed a renewed emphasis on teaching leadership. Dawn Bailey explored this topic in a recent Blogrige post. As Dawn stated, one of the principles behind this shift is to … Continue reading

Posted in Baldrige Criteria, Business, Education, Leadership, Uncategorized | Tagged , , | 1 Comment

How to Do a Baldrige Assessment

Posted by Harry Hertz, the Baldrige Cheermudgeon I am frequently asked about the elements of a Baldrige assessment, whether conducted as a self-assessment or externally conducted. The topic came up again during a discussion I was part of last week. … Continue reading

Posted in Baldrige Criteria, Uncategorized | Tagged , , , , | 5 Comments