Tag Archives: SSM Health Care

Becoming Exceptional, Thanks to a Baldrige Feedback Report

Posted by Christine Schaefer The visionary leader of the first health care organization to receive a Baldrige Award in 2002 still credits a 1999 feedback report for helping her organization become exceptional. “The feedback was humbling at the very least, … Continue reading

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Follow the Fellows

Posted by Harry Hertz, the Baldrige Cheermudgeon I returned last week from the second meeting with the first cohort of Baldrige Executive Fellows and I come back cheering and truly energized. What a wonderful group of executives, what a rich learning … Continue reading

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