Tag Archives: Southcentral Foundation

Engaging Customers through a Relationship-Based Approach

By Christine Schaefer Southcentral Foundation (SCF) has garnered national attention as a high-performing health care organization whose relationship-based approach to care may provide a means for U.S. hospitals and systems to improve patient outcomes and reduce costs. As president and … Continue reading

Posted in Award Process, Events, and Training, Award Recipients, Baldrige Excellence Framework (Criteria), Impact of Baldrige, Sector Focused, Self-Assessing | Tagged , | Leave a comment

The Word Is Out and It Starts with “H”

Posted by Harry Hertz, the Baldrige Cheermudgeon There have been many studies and articles over the years about characteristics of successful CEO’s. I tried to summarize some of these characteristics, with a Baldrige spin, in 2013 with A Sense of … Continue reading

Posted in Community, Uncategorized | Tagged , , , | 3 Comments

The Setting Was Spiritual, the Event Was Emotional

Posted by Harry Hertz, the Baldrige Cheermudgeon It was the first time an Alaska Native/American Indian owned organization had received the Baldrige Award. It was well-deserved and the celebration was joyous. It took place at the beautiful Smithsonian Museum of … Continue reading

Posted in Award Recipients | Tagged , , | 1 Comment