Tag Archives: Richland College

A Strong Performance Measurement System: Tips from a Baldrige Award-Winning College

By Christine Schaefer For over a decade now, Richland College of Dallas, Texas, has maintained the distinction of being the nation’s first and only community college to earn a Baldrige Award. Now part of the Dallas County Community College District, … Continue reading

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Focus on the 2015 Judges’ Panel: Judge Fonda Vera

By Christine Schaefer Who are the folks who judge applications for the Malcolm Baldrige National Quality Award? In an ongoing blog series, we have been interviewing members of the 2015 Judges’ Panel of the Malcolm Baldrige National Quality Award. In … Continue reading

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Community Colleges Highlighted in Commerce Secretary’s Award

Posted by Dawn Marie Bailey The night before U.S. Secretary of Commerce Penny Pritzker presented the 2013 Malcolm Baldrige National Quality Awards, she received an award of her own. The American Association of Community Colleges (AACC) presented her with the … Continue reading

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In Education, the Student Is the Only Customer or Not?

Posted by Harry Hertz, the Baldrige Cheermudgeon For as long as the Baldrige Education Criteria for Performance Excellence have existed, and probably longer, educators have debated whether the student is the customer or the product. In a 2010 New York … Continue reading

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Measuring Performance: Best Practices of a 2005 Baldrige Award Winner

Posted by Christine Schaefer In 2005, Richland College of Dallas, Texas, attained the distinction of being the first community college in the country to be named a Baldrige Award winner. Nearly a decade later, the institution, part of the Dallas … Continue reading

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