Tag Archives: Quest for Excellence Conference

How Baldrige Makes America Better, State by State

By Christine Schaefer Between 2005 and 2016, nine national role models identified through the annual Baldrige Awards have been organizations in Texas. During the same period, that state provided 80 applicants for the national Baldrige Award, which, in turn, provided … Continue reading

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What You Can Learn from a Baldrige Award-Winning School

By Christine Schaefer In 2015, the Charter School of San Diego (CSSD)—part of a public school system—became the first school of its kind to earn a Baldrige Award. (Baldrige Award recipients in the education category over the previous 14 years … Continue reading

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Engaging Customers through a Relationship-Based Approach

By Christine Schaefer Southcentral Foundation (SCF) has garnered national attention as a high-performing health care organization whose relationship-based approach to care may provide a means for U.S. hospitals and systems to improve patient outcomes and reduce costs. As president and … Continue reading

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Where Improving Results Means Saving More Lives

By Christine Schaefer Last spring, Mid-America Transplant was honored as the first organ and tissue procurement organization in America to earn the Malcolm Baldrige National Quality Award for excellence. In the days following the national award ceremony in Baltimore, leaders … Continue reading

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Improve and Innovate: Tips from a Baldrige Award-Winning School District   

By Christine Schaefer When Jenks Public Schools in Oklahoma earned a Baldrige Award in 2005, Lisa Muller could take pride for her significant part in its journey of improvement. Since 2000, Muller had been supervising teachers in two departments at … Continue reading

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