Tag Archives: Pal’s Sudden Service

Learning from a Restaurant Business Studied by Harvard Students

By Christine Schaefer Two years ago we wrote here about Pal’s Business Excellence Institute (Pal’s BEI) to highlight the role of the Kingsport, Tennessee-based small business as a training offshoot of the Baldrige Award-winning restaurant chain Pal’s Sudden Service. Launched 17 years … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige State & Local Programs, Small Business, Workforce Focus | Tagged | 4 Comments

A Baldrige Award-Winning Restaurant Chain That Makes Education Its Business

By Christine Schaefer Pal’s Sudden Service received the Baldrige Award in 2001. Since then, the quick-service restaurant chain’s founder, Pal Barger, has repeatedly shared why he considers his company’s heavy investment in employee training to be cost-effective—despite high turnover in … Continue reading

Posted in Baldrige Award Recipients, Business, Customer Focus | Tagged | 2 Comments