Tag Archives: organizational improvement

What Your Board of Directors Needs to Get Better

Posted by Christine Schaefer   What does a high-performing board of directors do? A McKinsey Quarterly article published in April described a progression in the scope of activities of governance boards reflecting higher levels of engagement. Authors Chinta Bhagat and … Continue reading

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A No-Pressure Organizational Assessment

Posted by Dawn Marie Bailey In a recent Baldrige Foundation survey, some respondents noted that “non-award-based organizational assessments” were a product that they wished the Baldrige Program would offer. However, such a program is currently offered, and it is called … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige Examiners, Business, Customer Focus, Education, Health Care, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Nonprofit, Operations Focus, Performance Results, Small Business, Strategic Planning, Uncategorized, Workforce Focus | Tagged , , , , , | Leave a comment

Sustaining Excellence: Studer Group’s Continuous Improvement

Posted by Dawn Marie Bailey The importance of “formalizing the informal” and the value of a systematic and annual review were two key learnings that 2010 Baldrige Award recipient the Studer Group learned from its Baldrige assessments. Debbie Ritchie, the Studer … Continue reading

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How Senior Leaders are Sustaining Excellence: A Conversation with Henry Ford Health System

Posted by Dawn Marie Bailey Crain’s Detroit Business recently named Nancy Schlichting, CEO of Henry Ford Health System (HFHS), newsmaker of the year for 2012. Since HFHS won the Baldrige Award in 2011, we asked Nancy a few questions to see what she … Continue reading

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How to Use Baldrige to Move from Information to Wisdom

Posted by Dawn Marie Bailey Does your measurement, analysis, and knowledge management system suffer from any of the following? Metrics without benchmarks Metrics that are not actionable Redundant data collection for the same measures If you answered yes, then consider category 4 of … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Measurement, Analysis, and Knowledge Management, Uncategorized | Tagged , , , , | 1 Comment