Tag Archives: operational excellence

A Word for Hectic Lives

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently returned from the ASQ World Conference in Milwaukee, WI. After going through security in Terminal C at the Milwaukee Airport, there was an area (as is typical) for putting shoes back … Continue reading

Posted in Customer Focus, Leadership, Workforce Focus | Tagged , , , | 12 Comments

What Is a Leader to Do?

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog by Sunnie Giles that reported the results of a study of 195 leaders representing 30 global organizations.The leaders were asked to identify the most important competencies for … Continue reading

Posted in Baldrige Criteria, Leadership, Workforce Focus | Tagged , , , | 11 Comments

Effective Use of Social Media

Posted by Harry Hertz, the Baldrige Cheermudgeon In 2013, the Baldrige Criteria for Performance Excellence started asking questions related to an organization’s use of social media. An emphasis was placed on effective use of social media. In the early days … Continue reading

Posted in Baldrige Criteria, Customer Focus, Operations Focus, Uncategorized, Workforce Focus | Tagged , , | 1 Comment

Why I Love This Time of Year

Posted by Harry Hertz, the Baldrige Cheermudgeon All the flowering trees are budding and the flowering bulbs are coming alive. Living in the Washington, DC area, how can you not love the cherry blossom trees blooming? And they are just … Continue reading

Posted in Baldrige Events, Business, Education, Health Care, Nonprofit, Small Business, Uncategorized | Tagged , , | Leave a comment

The Great Promise of the Baldrige Framework for U.S. Government

By Christine Schaefer A colleague and I were recently invited to speak to a group of mid- to senior-level professionals from various federal agencies based in Washington, D.C. A key aim of our presentation would be to convey the value … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Nonprofit, Uncategorized | Tagged , , | 4 Comments