Tag Archives: operational excellence

Ethics: Is the Onus on Business?

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read the 2017 Edelman Trust Barometer Global Report. This study, in its 17th cycle in 2017,  consisted of an online survey of over 33,000 respondents in 28 countries  during the months … Continue reading

Posted in Baldrige Criteria, Business, Leadership, Nonprofit, Uncategorized | Tagged , , , , , , , | 7 Comments

Lots of Activity, No Progress

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog entitled, “How Aligned Is Your Organization?” The authors attributed a lack of internal organizational alignment to four reasons. The last, and I thought very important one, was … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Strategic Planning, Uncategorized | Tagged , , , | 7 Comments

It’s Like Sampling and Buying Jam

Posted by Harry Hertz, the Baldrige Cheermudgeon This is about strategic thinking. However, I need to preface it with a story. It all started with an NPR broadcast recently that discussed data from a TED talk by Sheena Iyengar. In … Continue reading

Posted in Baldrige Criteria, Business, Operations Focus, Performance Results, Strategic Planning | Tagged , , , , | 4 Comments

The Baldrige Hockey Puck

  Posted by Harry Hertz, the Baldrige Cheermudgeon I recently had a conversation with some of the Baldrige Program staff about the new Baldrige Framework diagram issued in 2015, and sometimes referred to as the “Baldrige Hockey Puck.” The conversation … Continue reading

Posted in Baldrige Criteria | Tagged , , , | 7 Comments

Baldrige Philosophy Adopted and Adapted

Posted by Harry Hertz, the Baldrige Cheermudgeon In a recent conversation with Gary Floss, a former chair of the Baldrige Panel of Judge and current Alumnus Examiner, I learned about the work of Arnie Weimerskirch and the Veritas Institute at … Continue reading

Posted in Baldrige Criteria, Business, Health Care | Tagged , , , , , , | 1 Comment