Tag Archives: operational excellence

The Baldrige Hockey Puck

  Posted by Harry Hertz, the Baldrige Cheermudgeon I recently had a conversation with some of the Baldrige Program staff about the new Baldrige Framework diagram issued in 2015, and sometimes referred to as the “Baldrige Hockey Puck.” The conversation … Continue reading

Posted in Baldrige Criteria | Tagged , , , | 7 Comments

Baldrige Philosophy Adopted and Adapted

Posted by Harry Hertz, the Baldrige Cheermudgeon In a recent conversation with Gary Floss, a former chair of the Baldrige Panel of Judge and current Alumnus Examiner, I learned about the work of Arnie Weimerskirch and the Veritas Institute at … Continue reading

Posted in Baldrige Criteria, Business, Health Care | Tagged , , , , , , | 1 Comment

A Word for Hectic Lives

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently returned from the ASQ World Conference in Milwaukee, WI. After going through security in Terminal C at the Milwaukee Airport, there was an area (as is typical) for putting shoes back … Continue reading

Posted in Customer Focus, Leadership, Workforce Focus | Tagged , , , | 12 Comments

What Is a Leader to Do?

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog by Sunnie Giles that reported the results of a study of 195 leaders representing 30 global organizations.The leaders were asked to identify the most important competencies for … Continue reading

Posted in Baldrige Criteria, Leadership, Workforce Focus | Tagged , , , | 11 Comments

Effective Use of Social Media

Posted by Harry Hertz, the Baldrige Cheermudgeon In 2013, the Baldrige Criteria for Performance Excellence started asking questions related to an organization’s use of social media. An emphasis was placed on effective use of social media. In the early days … Continue reading

Posted in Baldrige Criteria, Customer Focus, Operations Focus, Uncategorized, Workforce Focus | Tagged , , | 1 Comment