Tag Archives: operational excellence

It’s Like Sampling and Buying Jam

Posted by Harry Hertz, the Baldrige Cheermudgeon This is about strategic thinking. However, I need to preface it with a story. It all started with an NPR broadcast recently that discussed data from a TED talk by Sheena Iyengar. In … Continue reading

Posted in Baldrige Criteria, Business, Operations Focus, Performance Results, Strategic Planning | Tagged , , , , | 4 Comments

The Baldrige Hockey Puck

  Posted by Harry Hertz, the Baldrige Cheermudgeon I recently had a conversation with some of the Baldrige Program staff about the new Baldrige Framework diagram issued in 2015, and sometimes referred to as the “Baldrige Hockey Puck.” The conversation … Continue reading

Posted in Baldrige Criteria | Tagged , , , | 7 Comments

Baldrige Philosophy Adopted and Adapted

Posted by Harry Hertz, the Baldrige Cheermudgeon In a recent conversation with Gary Floss, a former chair of the Baldrige Panel of Judge and current Alumnus Examiner, I learned about the work of Arnie Weimerskirch and the Veritas Institute at … Continue reading

Posted in Baldrige Criteria, Business, Health Care | Tagged , , , , , , | 1 Comment

A Word for Hectic Lives

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently returned from the ASQ World Conference in Milwaukee, WI. After going through security in Terminal C at the Milwaukee Airport, there was an area (as is typical) for putting shoes back … Continue reading

Posted in Customer Focus, Leadership, Workforce Focus | Tagged , , , | 12 Comments

What Is a Leader to Do?

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog by Sunnie Giles that reported the results of a study of 195 leaders representing 30 global organizations.The leaders were asked to identify the most important competencies for … Continue reading

Posted in Baldrige Criteria, Leadership, Workforce Focus | Tagged , , , | 11 Comments