Tag Archives: management by fact

Concordia Publishing House: Modeling Fact-Based Management

Posted by Christine Schaefer Concordia Publishing House (CPH), publishing arm of the Lutheran Church–Missouri Synod (LCMS), aims for 100 percent overall customer satisfaction. In 2011, when the St. Louis, Missouri-based nonprofit was honored with the Baldrige Award, its overall customer satisfaction scores were at … Continue reading

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