Tag Archives: K&N Management

How a National Role Model in Restaurant Management Makes “Impact Globally”

By Christine Schaefer Baldrige Award-winning K&N Management—developer of the Mighty Fine Burgers, Fries and Shakes fast-casual restaurant brand based in Austin, Texas—is featured in the cover story of the October/November 2016 issue of Facilitator, a trade publication for members of … Continue reading

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Focus on the 2015 Judges’ Panel: Judge Ken Schiller

By Christine Schaefer Did you ever wonder who are the folks who judge applications for the Malcolm Baldrige National Quality Award? What in their background brought them to this high honor, and what advice they may have for Baldrige Award … Continue reading

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Baldrige Executive Fellows Meet Theodore Roosevelt

Posted by Harry Hertz, the Baldrige Cheermudgeon The Baldrige Executive Fellows just completed another successful meeting. I am always amazed at how much I learn at these meetings from the Baldrige Award recipients’ senior leaders who give presentations, as well … Continue reading

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Satisfying Angry Customers: Insights and Best Practices

Posted by Christine Schaefer In a recent blog, “Emotional Hijacking: Why Logic Doesn’t Work with Angry Customers,” Gallup Senior Strategist of Customer Experience and Innovation John Timmerman provides considerations that organizations can use both to prevent and manage customer complaints. … Continue reading

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The Fellowship Continues

Posted by Harry Hertz, the Baldrige Cheermudgeon In just a few short weeks, at the Quest for Excellence conference, we will be graduating the third cohort and initiating the fourth cohort of Baldrige Executive Fellows. Once again this year, it … Continue reading

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