Tag Archives: integration

Lots of Activity, No Progress

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog entitled, “How Aligned Is Your Organization?” The authors attributed a lack of internal organizational alignment to four reasons. The last, and I thought very important one, was … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Strategic Planning, Uncategorized | Tagged , , , | 7 Comments

Consider a Busy Restaurant Kitchen as a System

Posted by Harry Hertz, the Baldrige Cheermudgeon I am frequently asked about the meaning of systems perspective or about the difference between aligned processes (alignment) and integrated processes (integration). I recently read an HBR blog post entitled “Optimizing each part … Continue reading

Posted in Operations Focus | Tagged , , , | 6 Comments

What Does Snoring Have to Do With the Criteria? (And It’s Not What You Think.)

Posted by Dawn Marie Bailey What does snoring have to do with the Baldrige Criteria for Performance Excellence? The connection has to do with the popular graphic (below) in the Baldrige Criteria depicting steps toward mature processes. The graphic shows … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige Examiners, Operations Focus, Uncategorized | Tagged , , , , , , | 3 Comments