Tag Archives: ice cream

Super-size or Undersize…the Customer Loses!

Posted by Harry Hertz, the Baldrige Cheermudgeon It has been a while since I shared some thoughts from the customer’s perspective. It has been building up in me…so you are in for a super-sized treat or undersized disappointment! Why is … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Customer Focus | Tagged , , , | 3 Comments