Tag Archives: Heartland Health

“You Can Take this Job and…”..Celebrate the Antihero

Posted by Harry Hertz, the Baldrige Cheermudgeon So, the song that kept coming into my mind this week is that country and western hit “You Can Take this Job and…” Yes, it is a busy time for the Baldrige Program, with … Continue reading

Posted in Award Recipients, Community | Tagged , , , , , , | 4 Comments

With All the Attention to Health Care, What Happened?

Posted by Harry Hertz, the Baldrige Cheermudgeon The word is out on customer satisfaction for the first quarter of 2010. According to the American Customer Satisfaction Index almost every industry improved. But, the overall result was flat because of a … Continue reading

Posted in Award Recipients, Baldrige Excellence Framework (Criteria) | Tagged , , , , , | 4 Comments

When Leaders Speak, Others Listen

Posted by Harry Hertz, the Baldrige Cheermudgeon Today, I am cheering! This morning the leaders of the 2009 Baldrige Award recipients shared their personal and organizational visions and strategies and I listened, enthralled by everything they said. So did more than 700 other people. … Continue reading

Posted in Award Recipients | Tagged , , , , | 1 Comment