Tag Archives: Gallup

What America Still Needs

Last week, the Baldrige Performance Excellence Program released the 2017–2018 Baldrige Excellence Framework (Business/Nonprofit version). This booklet includes the 26th version of the Criteria for Performance Excellence published by the program since 1988. Although a lot has changed in the … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige News, Baldrige State & Local Programs, Business, Education, Health Care, Performance Results | Tagged , , | 2 Comments

Dr. John Timmerman: Delivering on Brand Promise

Posted by Christine Schaefer In a previous Blogrige post, we shared insights from Gallup Senior Strategist Dr. John Timmerman on achieving customer-focused excellence. In the interview, Timmerman pointed out that the Baldrige Criteria for Performance Excellence provide “the holistic framework … Continue reading

Posted in Baldrige Criteria, Customer Focus, Uncategorized | Tagged | 1 Comment