Tag Archives: employee engagement

A Systems Perspective to Leadership and Strategy

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read a summary of an interview with Wharton Professors Harbir Singh and Mike Useem. The interview relates to their new book, The strategic leaders roadmap. In the book they contend that … Continue reading

Posted in Baldrige Criteria, Customer Focus, Leadership, Strategic Planning, Uncategorized, Workforce Focus | Tagged , , , , , | 2 Comments

Effective Use of Social Media

Posted by Harry Hertz, the Baldrige Cheermudgeon In 2013, the Baldrige Criteria for Performance Excellence started asking questions related to an organization’s use of social media. An emphasis was placed on effective use of social media. In the early days … Continue reading

Posted in Baldrige Criteria, Customer Focus, Operations Focus, Uncategorized, Workforce Focus | Tagged , , | 1 Comment

How a Role-Model Nonprofit Nurtures Employee Performance

By Christine Schaefer If you want to foster talent and ultimately grow leaders in your organization, “culture is key.” That’s what you can learn from Baldrige Award-winning Elevations Credit Union. And that was a core message of the organization’s chief … Continue reading

Posted in Baldrige Award Recipients, Nonprofit, Uncategorized, Workforce Focus | Tagged , , , , | Leave a comment

A Memorable Quest for Excellence Moment

Posted by Harry Hertz, the Baldrige Cheermudgeon Before you read further, get your tissues out. I have had many memorable moments over the years at Quest for Excellence conferences. And I have never left an annual conference without some immediate … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige Events, Business, Small Business, Uncategorized, Workforce Focus | Tagged , , , | 5 Comments

How Does Your Workplace Stack Up?

Posted by Harry Hertz, the Baldrige Cheermudgeon The results are in for the annual Best Places to Work In the Federal Government. The overall survey results are not surprising based on history, the current environment, and where many organizations (government … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Leadership, Nonprofit, Uncategorized, Workforce Focus | Tagged , , | 3 Comments