Tag Archives: emergency preparedness

A Cheer for Getting Older

Posted by Harry Hertz, the Baldrige Cheermudgeon Some of my friends commented that Harry the “Cheermudgeon” was too “mudgeonly” in my most recent Blogrige post. So, I decided it was time to cheer. Here is a cheer to getting older. … Continue reading

Posted in Baldrige Criteria, Customer Focus, Operations Focus, Performance Results, Strategic Planning, Uncategorized, Workforce Focus | Tagged , , , , | 5 Comments

Power Outages and Customer Service

Posted by Zara Brunner The Baldrige Cheermudgeon is rubbing off on me.  It’s my time to rant.  For those of you who live in the Montgomery County Maryland area or who heard about our barrage of power outages, you can probably relate. This summer … Continue reading

Posted in Customer Focus | Tagged , , , , , | 4 Comments