Tag Archives: customers

What Could You Discover About Your Customer Strategy?

Posted by Dawn Marie Bailey How do you deploy learning from the voice of your customers, plus company strategy, to workforce members in every room in the company, every factory floor, every customer service center, both domestic and abroad? That’s … Continue reading

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The Global Business Value of the Baldrige Model

Posted by Dawn Marie Bailey In late fall, Sri Lanka announced its national quality award winners for 2013 in the large- scale manufacturing category. Among them was Coca-Cola Beverages Sri Lanka Limited (CCBSL). The annual Sri Lanka National Quality Award is … Continue reading

Posted in Award Process, Events, and Training, Award Recipients, Baldrige Excellence Framework (Criteria), Community, Uncategorized | Tagged , , , , , , | 3 Comments

Coughing during a Concert

Posted by Harry Hertz, the Baldrige Cheermudgeon OK, so this is a somewhat different post. I recently had the opportunity to attend an Itzhak Perlman concert and to be seated where I could not only hear him play the violin, … Continue reading

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It’s Our Birthday!

Posted by Zara Brunner Blogrige is turning one year old!  To quote the song Uncle John's Band: "where does the time go?"  One year ago today a group of Baldrige staff–and our fearless leaders–ventured into the unknown, took some intelligent … Continue reading

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Cast Your Vote: BLOGRIGE Strengths and Opportunities for Improvement

Posted by Zara Brunner So we’re more than 3 months into this new communication tool–BLOGRIGE–and we think everything is going along swimmingly.  But we’re more interested in what you think.  It’s your turn to give us feedback: what are the … Continue reading

Posted in Community, Uncategorized | Tagged , , , , , , , , | 11 Comments