Tag Archives: Customer Value

A Systems Perspective to Leadership and Strategy

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read a summary of an interview with Wharton Professors Harbir Singh and Mike Useem. The interview relates to their new book, The strategic leaders roadmap. In the book they contend that … Continue reading

Posted in Baldrige Criteria, Customer Focus, Leadership, Strategic Planning, Uncategorized, Workforce Focus | Tagged , , , , , | 2 Comments

What a Long Strategic Trip It’s Been . . .

Posted by Jeff "Dire Wolf" Lucas I would have bet dollars to doughnuts that I would not have a chance to construct a blog post that contained both the phrases "The Grateful Dead" and "The Baldrige Criteria", but I was … Continue reading

Posted in Customer Focus, Strategic Planning | Tagged , , | 3 Comments