Tag Archives: customer service

But Sir, We Are Offering You an Upgrade!

Posted by Harry Hertz, the Baldrige Cheermudgeon So recently most blog posts have been about Baldrige Program news and changes. With all the changes occurring in the Baldrige Program, we cannot lose sight of the fact that the Criteria for Performance … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Business, Customer Focus, Workforce Focus | Tagged , , , | 1 Comment

But Sir, We Are Offering You an Upgrade!

Posted by Harry Hertz, the Baldrige Cheermudgeon So recently most blog posts have been about Baldrige Program news and changes. With all the changes occurring in the Baldrige Program, we cannot lose sight of the fact that the Criteria for Performance … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Business, Customer Focus, Workforce Focus | Tagged , , , | Leave a comment

Power Outages and Customer Service

Posted by Zara Brunner The Baldrige Cheermudgeon is rubbing off on me.  It’s my time to rant.  For those of you who live in the Montgomery County Maryland area or who heard about our barrage of power outages, you can probably relate. This summer … Continue reading

Posted in Customer Focus | Tagged , , , , , | 4 Comments

It’s That Customer Thing (Again)

Posted by Harry Hertz, the Baldrige Cheermudgeon So, yesterday I went shopping and my credit card was not accepted. I paid with a different card and noted that I had to call the bank and find out what this was … Continue reading

Posted in Baldrige Director, Business, Customer Focus | Tagged , , , , , , , | 3 Comments

Who Cares about the Customer?

Posted in Baldrige Criteria, Baldrige Director, Customer Focus | Tagged , , , | 5 Comments