Tag Archives: customer relationship management

The Mudgeon Reappears

Posted by Harry Hertz, the Baldrige Cheermudgeon Okay, I have spent several weeks being a cheerleader, so now I have to display my other side.┬áMy state┬áhas a biennial vehicle emissions testing requirement, which I wholeheartedly support as a citizen committed … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Customer Focus, Operations Focus | Tagged , | 6 Comments