Tag Archives: Customer loyalty

A Time for Renewal

Posted by Harry Hertz, the Baldrige Cheermudgeon My title probably has you thinking about some life-changing transition or a big vacation to refresh or, maybe, a new exercise regimen. If that is the case, I am sorry to disappoint you. … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Nonprofit, Uncategorized | Tagged , , | 1 Comment

For Whom Are You Working?

Posted by Dawn Marie Bailey Anyone can name his/her customers–whether they are the people who buy products and services from you or internal customers such as your boss or the next person in the supply chain. But does your organization have an … Continue reading

Posted in Baldrige Award Recipients, Customer Focus, Manufacturing, Uncategorized | Tagged , , , , , , , , , | Leave a comment

Does Deceit Build Customer Loyalty?

Posted by Harry Hertz, the Baldrige Cheermudgeon Obviously you know my answer to the question stated in the title. And yes, this post is the “mudgeon” side of me raising its head. I have become accustomed to “abuse” from magazines … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Customer Focus, Uncategorized | Tagged , , | 9 Comments

These are a Few of my Favorite Things: Top 10 Excellent Practices

Posted by Zara Brunner Here are a few of my favorite things about the leaders from Baldrige winning organizations’ recent presentations at the Quest for Excellence conference in DC.  The blog title may be a bit misleading if you were thinking Sound of Music..not exactly whiskers … Continue reading

Posted in Baldrige Award Recipients, Baldrige Events, Business, Customer Focus, Education, Health Care, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Nonprofit, Small Business, Strategic Planning, Workforce Focus | Tagged , , , , , , , , , , , | 2 Comments

Customer Engagement Matters: the Toyota Example

Posted by Zara Brunner Are you surprised that Toyota owners have not budged in their loyalty to and satisfaction with the company?  According to recent survey results by Rice University’s Jones Graduate School of Business, while 8 million Toyota vehicles have … Continue reading

Posted in Business, Customer Focus, Manufacturing | Tagged , , , | 8 Comments