Tag Archives: customer engagement

Effective Use of Social Media

Posted by Harry Hertz, the Baldrige Cheermudgeon In 2013, the Baldrige Criteria for Performance Excellence started asking questions related to an organization’s use of social media. An emphasis was placed on effective use of social media. In the early days … Continue reading

Posted in Baldrige Criteria, Customer Focus, Operations Focus, Uncategorized, Workforce Focus | Tagged , , | 1 Comment

Engaging Patients in a Changing Health Care System

Posted by Christine Schaefer   In the Baldrige Health Care Criteria for Performance Excellence, the Customer Focus category (category 3) asks how your organization engages its patients and other customers for long-term market­place success. The related self-assessment questions cover how … Continue reading

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A No-Pressure Organizational Assessment

Posted by Dawn Marie Bailey In a recent Baldrige Foundation survey, some respondents noted that “non-award-based organizational assessments” were a product that they wished the Baldrige Program would offer. However, such a program is currently offered, and it is called … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige Examiners, Business, Customer Focus, Education, Health Care, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Nonprofit, Operations Focus, Performance Results, Small Business, Strategic Planning, Uncategorized, Workforce Focus | Tagged , , , , , | Leave a comment

Boiling the Ocean: How a Manufacturer Leveraged the Criteria to Improve its Supply Chain

Posted by Dawn Marie Bailey How to Boil the Ocean In 2012, Lockheed Martin Missiles and Fire Control (MFC) participated in the Baldrige Executive Fellows Program. As part of the program, John Varley and the other Fellows were given homework: identify a significant … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige Examiners, Baldrige State & Local Programs, Business, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Performance Results, Strategic Planning | Tagged , , , , , , , , , , , , , , | 1 Comment

Picture the Perfect Burger. . . .

Posted by Dawn Marie Bailey Note: Although this blog doesn’t really have anything to do with the Fourth of July holiday, the burger image made us think of cookouts and barbeques. So we wanted to take a quick moment to … Continue reading

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