Tag Archives: customer deceipt

Does Deceit Build Customer Loyalty?

Posted by Harry Hertz, the Baldrige Cheermudgeon Obviously you know my answer to the question stated in the title. And yes, this post is the “mudgeon” side of me raising its head. I have become accustomed to “abuse” from magazines … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Customer Focus, Uncategorized | Tagged , , | 9 Comments