Tag Archives: credit card

Just One Day…

Posted by Harry Hertz, the Baldrige Cheermudgeon This is a two-part blog, each about just one day. Part A Just one day…. after four weeks of examiner training ended for 2013 it happened. I had a customer service experience that … Continue reading

Posted in Baldrige Award Recipients, Baldrige Director, Baldrige Examiners, Baldrige News | Tagged , , | 11 Comments

But Sir, We Are Offering You an Upgrade!

Posted by Harry Hertz, the Baldrige Cheermudgeon So recently most blog posts have been about Baldrige Program news and changes. With all the changes occurring in the Baldrige Program, we cannot lose sight of the fact that the Criteria for Performance … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Business, Customer Focus, Workforce Focus | Tagged , , , | 1 Comment

But Sir, We Are Offering You an Upgrade!

Posted by Harry Hertz, the Baldrige Cheermudgeon So recently most blog posts have been about Baldrige Program news and changes. With all the changes occurring in the Baldrige Program, we cannot lose sight of the fact that the Criteria for Performance … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Business, Customer Focus, Workforce Focus | Tagged , , , | Leave a comment

It’s That Customer Thing (Again)

Posted by Harry Hertz, the Baldrige Cheermudgeon So, yesterday I went shopping and my credit card was not accepted. I paid with a different card and noted that I had to call the bank and find out what this was … Continue reading

Posted in Baldrige Director, Business, Customer Focus | Tagged , , , , , , , | 3 Comments