Tag Archives: City of Irving

What It Takes to Improve City Government: A Leadership Perspective

By Christine Schaefer As a city leader, Tommy Gonzalez started using the Baldrige Excellence Framework to achieve operational excellence within a municipal government in 2008. In his role as manager of the City of Irving, Texas, at that time, Gonzalez … Continue reading

Posted in Baldrige Award Recipients, Customer Focus, Leadership, Nonprofit | Tagged | 3 Comments