Tag Archives: Carey Award

How the U.S. Dept. of Veterans Affairs Promotes Excellence

Posted by Christine Schaefer What’s behind the 94% customer satisfaction rating of a Veterans Affairs (VA) organization—the highest rating ever recorded by the University of Michigan’s American Customer Satisfaction Index? The short answer is the Baldrige Criteria. Specifically, the Baldrige-based program that promotes … Continue reading

Posted in Baldrige Excellence Framework (Criteria) | Tagged , | 4 Comments