Tag Archives: blind spots

All Organizations Are Imperfect in Their Own Way

Posted by Harry Hertz, the Baldrige Cheermudgeon Even the best organizations are imperfect. High-performing organizations strive for six sigma performance, but that is striving for 3.4 defects per million opportunities. So even this holy grail still admits to and even … Continue reading

Posted in Baldrige Excellence Framework (Criteria), Sector Focused, Self-Assessing | Tagged , , , | 5 Comments

Are You Flying Blind?

Posted by Harry Hertz, the Baldrige Cheermudgeon It all started last Friday morning when I was driving to work. Part of my commute is on a winding country road that is one lane in each direction. I usually see only … Continue reading

Posted in Baldrige Excellence Framework (Criteria), Community | Tagged , | 5 Comments