Tag Archives: Baldrige

Higher Education, It’s Time to Refresh Your Understanding of Baldrige

Posted by Dawn Marie Bailey Much has been discussed about the value of tomorrow’s leaders learning about the Baldrige Criteria for Performance Excellence while still in school. As an example, I remember listening to a presentation by Bruce Kintz, president of … Continue reading

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“The Purest Baldrige Colony on the Planet”

Posted by Dawn Marie Bailey Being “the purest Baldrige colony on the planet” is #15 of 32 in the culture statement that  2009 Baldrige Award recipient MidwayUSA uses to define itself. According to founder and CEO Larry Potterfield, the statement … Continue reading

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Award Recipients Respond on How They Lead

Posted by Dawn Marie Bailey At recent question-and-answer panel discussions, Baldrige Award recipient senior leaders from Sutter Davis Hospital and Pewaukee School District fielded audience questions–from managing organizational change to overcoming the challenges that they faced in implementing the Baldrige … Continue reading

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Kanter’s Five Mantras

Posted by Dawn Marie Bailey To focus leadership on the things that really matter–that was the foundation of Dr. Rosabeth Moss Kanter‘s five mantras, shared with the audience at the 26th Annual Quest for Excellence® Conference in Baltimore, Md. Kanter, … Continue reading

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What Could You Discover About Your Customer Strategy?

Posted by Dawn Marie Bailey How do you deploy learning from the voice of your customers, plus company strategy, to workforce members in every room in the company, every factory floor, every customer service center, both domestic and abroad? That’s … Continue reading

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