Tag Archives: agility

All Organizations Are Imperfect in Their Own Way

Posted by Harry Hertz, the Baldrige Cheermudgeon Even the best organizations are imperfect. High-performing organizations strive for six sigma performance, but that is striving for 3.4 defects per million opportunities. So even this holy grail still admits to and even … Continue reading

Posted in Baldrige Criteria, Business, Operations Focus, Strategic Planning, Uncategorized | Tagged , , , | 5 Comments

Everything Important for Strategic Planning I learned in Quantum Physics Class

Posted by Harry Hertz, the Baldrige Cheermudgeon (or Baldrige Geek this week) I have seen the future and it’s name is agility. According to a just released McKinsey study of 1,416 executives around the globe, there are four strategically important global … Continue reading

Posted in Baldrige Director, Strategic Planning | Tagged , , , , , | 5 Comments