Category Archives: Workforce Focus

Where Improving Results Means Saving More Lives

By Christine Schaefer Last spring, Mid-America Transplant was honored as the first organ and tissue procurement organization in America to earn the Malcolm Baldrige National Quality Award for excellence. In the days following the national award ceremony in Baltimore, leaders … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige Events, Measurement, Analysis, and Knowledge Management, Nonprofit, Strategic Planning, Workforce Focus | Tagged , | Leave a comment

Cascading Goals for Better Outcomes

Posted by Dawn Marie Bailey Most organizations have goals. And people who work there have goals, too. But the magic, experts say, is when organizational goals align with department goals that are in alignment with the workforce’s goals. Such goal … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Health Care, Operations Focus, Performance Results, Uncategorized, Workforce Focus | 3 Comments

The Impact of the Baldrige Award … 15+ Years Later

By Christine Schaefer Earlier this month, 2001 Baldrige Award-winning University of Wisconsin–Stout hosted a lively campus engagement session. (See for yourself via this video of the livestreamed event, which kicked off with dancing.) The university holds the so-called “You Said… … Continue reading

Posted in Baldrige Award Recipients, Baldrige Events, Baldrige Examiners, Education, Strategic Planning, Workforce Focus | Tagged , | 5 Comments

Building Employee Trust: Tips Validated by the Baldrige Excellence Framework

By Christine Schaefer In an online Harvard Business Review article this month, Sue Bingham, an expert on creating high-performing workplaces, addresses a growing concern among business leaders today that employees don’t trust their organizations. She then describes four practices to … Continue reading

Posted in Baldrige Criteria, Leadership, Workforce Focus | Tagged | 2 Comments

Ten Blogs about Workforce Engagement (and the Baldrige Excellence Framework)

By Christine Schaefer Valuing people is one of the 11 core concepts and values of the Baldrige Excellence Framework (including the Criteria for Performance Excellence). What’s more, “Workforce Engagement” is the title and focus of a section (item 5.2) of the Baldrige Criteria … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Workforce Focus | Tagged , | 4 Comments