Category Archives: Uncategorized

An Exploration of Innovation: An Organization’s Only Insurance Against Irrelevance

By Dawn Marie Bailey Prepare for an inspiring journey is the message for audience members of the upcoming 29th Annual Quest for Excellence© Conference, as they listen to keynote presenter Polly LaBarre, co-founder and director of Management Lab (MLab) and … Continue reading

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It Started Out About an Award, It Ended Up About Operational Improvement

Posted by Dawn Marie Bailey Throughout the almost 30-year history of the Baldrige Award, high-achieving organizations that might already be tops in their industries have been attracted to the idea of winning this highest, national, Presidential award for organizational performance … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Uncategorized | Leave a comment

Does Managing for the Long Term Pay Off?

Yes, say Dominic Barton, James Manyka, and Sarah Keohane Williamson in an article. They describe new research showing that U.S. “companies that operate with a true long-term mindset have consistently outperformed their industry peers since 2001 across almost every … Continue reading

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The Emergent Organization, Strategy, and Innovation

Posted by Harry Hertz, the Baldrige Cheermudgeon According to Beth Comstock, we are in an emergent era, characterized by a constant state of evolution, in which complexity can arise from simplicity and order emerge from chaos. As Vice Chair of … Continue reading

Posted in Baldrige Criteria, Business, Leadership, Operations Focus, Strategic Planning, Uncategorized | Tagged , , | 3 Comments

Cascading Goals for Better Outcomes

Posted by Dawn Marie Bailey Most organizations have goals. And people who work there have goals, too. But the magic, experts say, is when organizational goals align with department goals that are in alignment with the workforce’s goals. Such goal … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Health Care, Operations Focus, Performance Results, Uncategorized, Workforce Focus | 3 Comments