Category Archives: Uncategorized

Leveraging Baldrige to Build a Value-Based Services Organization

Posted by Dawn Marie Bailey With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a capstone leadership project to drive strategic results improvement. To do this, they use Baldrige concepts and what they learned from the best … Continue reading

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From Take Work to Make Work

Posted by Harry Hertz, the Baldrige Cheermudgeon For me, it started with e-mail on my laptop computer, progressed to cell phones, and then to text messages. When I accepted my first managerial position, I took work home with me and … Continue reading

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Do We Need National Standards for Organizational Excellence?

Posted by Dawn Marie Bailey Every day, each one of us may come upon a standard of excellence that improves the quality in our own lives, and we may not even know it. Here at the National Institute of Standards … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige News, Business, Customer Focus, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Uncategorized | 1 Comment

Lots of Activity, No Progress

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog entitled, “How Aligned Is Your Organization?” The authors attributed a lack of internal organizational alignment to four reasons. The last, and I thought very important one, was … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Strategic Planning, Uncategorized | Tagged , , , | 7 Comments

What Brings More Insight: the Answers or the Questions?

Posted by Dawn Marie Bailey What if you were asked to speak on a topic for which you had no expertise? Would you turn down the assignment because you felt that audience members were already experts and you didn’t have … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Uncategorized | 1 Comment