Category Archives: Uncategorized

Lots of Activity, No Progress

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog entitled, “How Aligned Is Your Organization?” The authors attributed a lack of internal organizational alignment to four reasons. The last, and I thought very important one, was … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Strategic Planning, Uncategorized | Tagged , , , | 7 Comments

What Brings More Insight: the Answers or the Questions?

Posted by Dawn Marie Bailey What if you were asked to speak on a topic for which you had no expertise? Would you turn down the assignment because you felt that audience members were already experts and you didn’t have … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Uncategorized | 1 Comment

A Time for Renewal

Posted by Harry Hertz, the Baldrige Cheermudgeon My title probably has you thinking about some life-changing transition or a big vacation to refresh or, maybe, a new exercise regimen. If that is the case, I am sorry to disappoint you. … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Nonprofit, Uncategorized | Tagged , , | 1 Comment

High Social Skills vs. the Robots/Technology Tsunami

Posted by Dawn Marie Bailey “What will people do better than computers?” was a question that Geoff Colvin, senior editor at large for Fortune magazine, asked a Quest for Excellence® conference audience a few years ago. “We’re seeing technology taking over jobs that … Continue reading

Posted in Baldrige Criteria, Business, Leadership, Uncategorized, Workforce Focus | 2 Comments

Is Your Bench Ready? Six Reasons That It May Not Be

Posted by Dawn Marie Bailey Succession planning is a common topic that comes up in any Baldrige assessment, which explores an organization’s strengths and opportunities for improvement. The term “succession planning” shows up several times in the 2017–2018 Baldrige Excellence Framework as … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Health Care, Leadership, Uncategorized, Workforce Focus | 1 Comment