Category Archives: Strategic Planning

A Systems Perspective to Leadership and Strategy

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read a summary of an interview with Wharton Professors Harbir Singh and Mike Useem. The interview relates to their new book, The strategic leaders roadmap. In the book they contend that … Continue reading

Posted in Baldrige Criteria, Customer Focus, Leadership, Strategic Planning, Uncategorized, Workforce Focus | Tagged , , , , , | 2 Comments

The Jobs of the Future: How Can We Help?

Posted by Dawn Marie Bailey The Baldrige Program was created to help manufacturers be more competitive, and it has endorsed Manufacturing Day for years, doing what it can to help connect Baldrige community members, especially schools, with manufacturers and to promote … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Business, Customer Focus, Manufacturing, Operations Focus, Performance Results, Strategic Planning, Uncategorized, Workforce Focus | 1 Comment

OED Watch Out!

Posted by Harry Hertz, the Baldrige Cheermudgeon Yes, it is time for the Oxford English Dictionary (OED) to pay attention! Having recently seen an article in the Guardian about the new additions to the OED, it seemed a good time … Continue reading

Posted in Customer Focus, Leadership, Measurement, Analysis, and Knowledge Management, Strategic Planning, Uncategorized, Workforce Focus | Tagged | 6 Comments

Someplace Between Your Past and Your Future

Posted by Dawn Marie Bailey In a recent Hospitals and Health Networks article, Dan Beckham writes, You can’t figure out where you’re headed unless you first determine where you are. And where you are is someplace between your past and … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Strategic Planning, Uncategorized | 2 Comments

A Customer Guarantee Absolutely Dependent on Workforce Engagement

Posted by Dawn Marie Bailey “To guarantee that every guest is delighted because of me” is the mission of Baldrige Award recipient K&N Management. Along those same lines, its vision is “To Become World Famous By Delighting One Guest at … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Customer Focus, Strategic Planning, Uncategorized, Workforce Focus | 1 Comment