Category Archives: Strategic Planning

It’s Like Sampling and Buying Jam

Posted by Harry Hertz, the Baldrige Cheermudgeon This is about strategic thinking. However, I need to preface it with a story. It all started with an NPR broadcast recently that discussed data from a TED talk by Sheena Iyengar. In … Continue reading

Posted in Baldrige Criteria, Business, Operations Focus, Performance Results, Strategic Planning | Tagged , , , , | 4 Comments

Where Improving Results Means Saving More Lives

By Christine Schaefer Last spring, Mid-America Transplant was honored as the first organ and tissue procurement organization in America to earn the Malcolm Baldrige National Quality Award for excellence. In the days following the national award ceremony in Baltimore, leaders … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige Events, Measurement, Analysis, and Knowledge Management, Nonprofit, Strategic Planning, Workforce Focus | Tagged , | Leave a comment

The Emergent Organization, Strategy, and Innovation

Posted by Harry Hertz, the Baldrige Cheermudgeon According to Beth Comstock, we are in an emergent era, characterized by a constant state of evolution, in which complexity can arise from simplicity and order emerge from chaos. As Vice Chair of … Continue reading

Posted in Baldrige Criteria, Business, Leadership, Operations Focus, Strategic Planning, Uncategorized | Tagged , , | 3 Comments

The Impact of the Baldrige Award … 15+ Years Later

By Christine Schaefer Earlier this month, 2001 Baldrige Award-winning University of Wisconsin–Stout hosted a lively campus engagement session. (See for yourself via this video of the livestreamed event, which kicked off with dancing.) The university holds the so-called “You Said… … Continue reading

Posted in Baldrige Award Recipients, Baldrige Events, Baldrige Examiners, Education, Strategic Planning, Workforce Focus | Tagged , | 5 Comments

All Organizations Are Imperfect in Their Own Way

Posted by Harry Hertz, the Baldrige Cheermudgeon Even the best organizations are imperfect. High-performing organizations strive for six sigma performance, but that is striving for 3.4 defects per million opportunities. So even this holy grail still admits to and even … Continue reading

Posted in Baldrige Criteria, Business, Operations Focus, Strategic Planning, Uncategorized | Tagged , , , | 5 Comments