Category Archives: Strategic Planning

Where Improving Results Means Saving More Lives

By Christine Schaefer Last spring, Mid-America Transplant was honored as the first organ and tissue procurement organization in America to earn the Malcolm Baldrige National Quality Award for excellence. In the days following the national award ceremony in Baltimore, leaders … Continue reading

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The Emergent Organization, Strategy, and Innovation

Posted by Harry Hertz, the Baldrige Cheermudgeon According to Beth Comstock, we are in an emergent era, characterized by a constant state of evolution, in which complexity can arise from simplicity and order emerge from chaos. As Vice Chair of … Continue reading

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The Impact of the Baldrige Award … 15+ Years Later

By Christine Schaefer Earlier this month, 2001 Baldrige Award-winning University of Wisconsin–Stout hosted a lively campus engagement session. (See for yourself via this video of the livestreamed event, which kicked off with dancing.) The university holds the so-called “You Said… … Continue reading

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All Organizations Are Imperfect in Their Own Way

Posted by Harry Hertz, the Baldrige Cheermudgeon Even the best organizations are imperfect. High-performing organizations strive for six sigma performance, but that is striving for 3.4 defects per million opportunities. So even this holy grail still admits to and even … Continue reading

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A Systems Perspective to Leadership and Strategy

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read a summary of an interview with Wharton Professors Harbir Singh and Mike Useem. The interview relates to their new book, The strategic leaders roadmap. In the book they contend that … Continue reading

Posted in Baldrige Criteria, Customer Focus, Leadership, Strategic Planning, Uncategorized, Workforce Focus | Tagged , , , , , | 2 Comments