Category Archives: Small Business

Accelerating a Common Culture, Especially after Mergers, Acquisitions

Posted by Dawn Marie Bailey Nearly three years ago, my health system merged with another system in our market [but] . . . we still occasionally hear “we/they” comments, particularly among the longer-tenured staff. What suggestions can you provide in addition to what … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige Examiners, Business, Customer Focus, Health Care, Leadership, Small Business, Uncategorized, Workforce Focus | Leave a comment

Why I Love This Time of Year

Posted by Harry Hertz, the Baldrige Cheermudgeon All the flowering trees are budding and the flowering bulbs are coming alive. Living in the Washington, DC area, how can you not love the cherry blossom trees blooming? And they are just … Continue reading

Posted in Baldrige Events, Business, Education, Health Care, Nonprofit, Small Business, Uncategorized | Tagged , , | Leave a comment

CEOs’ Top 4 Challenges and Baldrige Are a Perfect Match

The Conference Board’s CEO Challenge 2015—Creating Opportunity Out of Adversity: Building Innovative, People-Driven Organizations asked CEOs, presidents, and chairs of businesses across the globe to identify their most critical challenges. (Harry Hertz discussed this study—and four other studies on topic … Continue reading

Posted in Baldrige Criteria, Business, Education, Health Care, Manufacturing, Nonprofit, Small Business | Tagged , , , | 1 Comment

A Memorable Quest for Excellence Moment

Posted by Harry Hertz, the Baldrige Cheermudgeon Before you read further, get your tissues out. I have had many memorable moments over the years at Quest for Excellence conferences. And I have never left an annual conference without some immediate … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige Events, Business, Small Business, Uncategorized, Workforce Focus | Tagged , , , | 5 Comments

A CEO’s Impact? It’s Not Just about the Money

How do you measure a CEO’s impact? In November 2014, Harvard Business Review (HBR) ranked CEOs according to “increases their companies have seen in total shareholder return and market capitalization.” Jeff Bezos of Amazon.com earned the top ranking. But as … Continue reading

Posted in Baldrige Criteria, Business, Manufacturing, Measurement, Analysis, and Knowledge Management, Nonprofit, Performance Results, Small Business | Tagged , , | 2 Comments