Category Archives: Small Business

Leadership Practices of 2016 Baldrige Award Recipients: Don Chalmers Ford

Posted by Christine Schaefer

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The Ups and Downs in an Evolution of Excellence

Posted by Dawn Marie Bailey According to Merriam-Webster’s dictionary, an evolution is a process of continuous change from a lower, simpler, or worse to a higher, more complex, or better state. Here’s a story of an organizational evolution that includes … Continue reading

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Study Reveals Business-Changing Journey for Small Businesses

Posted by Dawn Marie Bailey Many economists have surmised that the health of U.S. small businesses is key to the health of the U.S. economy. In fact, a Forbes article by Ian Shepherdson, “Small Businesses Are The (Missing) Key To … Continue reading

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How a National Role Model in Restaurant Management Makes “Impact Globally”

By Christine Schaefer Baldrige Award-winning K&N Management—developer of the Mighty Fine Burgers, Fries and Shakes fast-casual restaurant brand based in Austin, Texas—is featured in the cover story of the October/November 2016 issue of Facilitator, a trade publication for members of … Continue reading

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Accelerating a Common Culture, Especially after Mergers, Acquisitions

Posted by Dawn Marie Bailey Nearly three years ago, my health system merged with another system in our market [but] . . . we still occasionally hear “we/they” comments, particularly among the longer-tenured staff. What suggestions can you provide in addition to what … Continue reading

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