Category Archives: Small Business

Learning from a Restaurant Business Studied by Harvard Students

By Christine Schaefer Two years ago we wrote here about Pal’s Business Excellence Institute (Pal’s BEI) to highlight the role of the Kingsport, Tennessee-based small business as a training offshoot of the Baldrige Award-winning restaurant chain Pal’s Sudden Service. Launched 17 years … Continue reading

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Yes, You Can Learn about Ethics from a Car Dealer

By Christine Schaefer Reading in the news recently about fatal car accidents traced to recalled, faulty airbags heightened my appreciation of the 2016 Baldrige Award-winning small business Don Chalmers Ford. This car dealership near Albuquerque, New Mexico, has distinguished itself by … Continue reading

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How a Small Textile Distributor Became a Leading Innovator in Its Industry

Posted by Christine Schaefer During the Baldrige Program’s recent Quest for Excellence® Conference, Momentum Group, a 2016 Baldrige Award recipient, described key practices that have helped it become a leading innovator in its industry. Momentum Group Design Director Shantel McGowan … Continue reading

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Leadership Practices of 2016 Baldrige Award Recipients: Momentum Group

Posted by Christine Schaefer During the Baldrige Performance Excellence Program’s 29th Annual Quest for Excellence® Conference this week, national role models in every sector showcased their best practices. Following is the last of four blogs on the leadership presentations of … Continue reading

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Leadership Practices of 2016 Baldrige Award Recipients: Don Chalmers Ford

Posted by Christine Schaefer

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