Category Archives: Operations Focus

It Started Out About an Award, It Ended Up About Operational Improvement

Posted by Dawn Marie Bailey Throughout the almost 30-year history of the Baldrige Award, high-achieving organizations that might already be tops in their industries have been attracted to the idea of winning this highest, national, Presidential award for organizational performance … Continue reading

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The Emergent Organization, Strategy, and Innovation

Posted by Harry Hertz, the Baldrige Cheermudgeon According to Beth Comstock, we are in an emergent era, characterized by a constant state of evolution, in which complexity can arise from simplicity and order emerge from chaos. As Vice Chair of … Continue reading

Posted in Baldrige Criteria, Business, Leadership, Operations Focus, Strategic Planning, Uncategorized | Tagged , , | 2 Comments

The Ups and Downs in an Evolution of Excellence

Posted by Dawn Marie Bailey According to Merriam-Webster’s dictionary, an evolution is a process of continuous change from a lower, simpler, or worse to a higher, more complex, or better state. Here’s a story of an organizational evolution that includes … Continue reading

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Cascading Goals for Better Outcomes

Posted by Dawn Marie Bailey Most organizations have goals. And people who work there have goals, too. But the magic, experts say, is when organizational goals align with department goals that are in alignment with the workforce’s goals. Such goal … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Health Care, Operations Focus, Performance Results, Uncategorized, Workforce Focus | 3 Comments

One Data Breach Each Day in 2016—Another Reason Experts Say Focus on Cyber Risk Now

Posted by Dawn Marie Bailey The year 2016 averaged one health care data breach per day, affecting more than 27 million patient records, according to Protenus, Inc., which recently collaborated with DataBreaches.net on the “Breach Barometer Report: Year in Review.” … Continue reading

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