Category Archives: Measurement, Analysis, and Knowledge Management

OED Watch Out!

Posted by Harry Hertz, the Baldrige Cheermudgeon Yes, it is time for the Oxford English Dictionary (OED) to pay attention! Having recently seen an article in the Guardian about the new additions to the OED, it seemed a good time … Continue reading

Posted in Customer Focus, Leadership, Measurement, Analysis, and Knowledge Management, Strategic Planning, Uncategorized, Workforce Focus | Tagged | 6 Comments

Will Social Technologies Drive Business Model Innovation?

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read a McKinsey article on the evolution of social technology use by companies. The article was based on surveys of 2700 global executives spanning the years 2005 to 2015. The results … Continue reading

Posted in Business, Leadership, Measurement, Analysis, and Knowledge Management, Operations Focus, Uncategorized | Tagged , , | 1 Comment

How to be a High-Reliability Organization to Ensure Future Success

Posted by Dawn Marie Bailey A perfect storm is churning through the health care industry, which has seen declining reimbursement, increased public reporting of performance data, and increased media coverage on preventable patient safety issues. In order to be successful, … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige State & Local Programs, Customer Focus, Health Care, Leadership, Measurement, Analysis, and Knowledge Management | 1 Comment

“A Bold Vision for Community Health”: Use Framework to Align Resources, Improvements

Posted by Dawn Marie Bailey  Teenage pregnancy, obesity/lack of physical activity, drug use, and student drop-out rates are all issues on which Baldrige Award recipient Charleston Area Medical Center Health System (CAMCHS) has been working directly with its community for … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige News, Customer Focus, Health Care, Leadership, Measurement, Analysis, and Knowledge Management, Nonprofit, Performance Results | Leave a comment

Baldrige for Detection and Prevention of Corporate Espionage

Posted by Dawn Marie Bailey Sitting deep in the basement of the FBI in Washington, D.C., reading the personal files and dossiers of J. Edgar Hoover, Donald Fisher became fascinated with intelligence and organizational security. Fisher, one of the first researchers … Continue reading

Posted in Baldrige Criteria, Business, Measurement, Analysis, and Knowledge Management, Operations Focus, Workforce Focus | Leave a comment