Category Archives: Measurement, Analysis, and Knowledge Management

It Started Out About an Award, It Ended Up About Operational Improvement

Posted by Dawn Marie Bailey Throughout the almost 30-year history of the Baldrige Award, high-achieving organizations that might already be tops in their industries have been attracted to the idea of winning this highest, national, Presidential award for organizational performance … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Uncategorized | Leave a comment

Another Baldrige Ambassador Takes the Message Overseas

Posted by Dawn Marie Bailey The Baldrige Program has always been fortunate to have engaged ambassadors—many of whom are current or former examiners, judges, or overseers—who carry the Baldrige message of continuous improvement, core values, and a systems perspective, as … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige Examiners, Business, Customer Focus, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Uncategorized | Leave a comment

OED Watch Out!

Posted by Harry Hertz, the Baldrige Cheermudgeon Yes, it is time for the Oxford English Dictionary (OED) to pay attention! Having recently seen an article in the Guardian about the new additions to the OED, it seemed a good time … Continue reading

Posted in Customer Focus, Leadership, Measurement, Analysis, and Knowledge Management, Strategic Planning, Uncategorized, Workforce Focus | Tagged | 6 Comments

Will Social Technologies Drive Business Model Innovation?

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read a McKinsey article on the evolution of social technology use by companies. The article was based on surveys of 2700 global executives spanning the years 2005 to 2015. The results … Continue reading

Posted in Business, Leadership, Measurement, Analysis, and Knowledge Management, Operations Focus, Uncategorized | Tagged , , | 1 Comment

How to be a High-Reliability Organization to Ensure Future Success

Posted by Dawn Marie Bailey A perfect storm is churning through the health care industry, which has seen declining reimbursement, increased public reporting of performance data, and increased media coverage on preventable patient safety issues. In order to be successful, … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige State & Local Programs, Customer Focus, Health Care, Leadership, Measurement, Analysis, and Knowledge Management | 1 Comment