Category Archives: Measurement, Analysis, and Knowledge Management

Do We Need National Standards for Organizational Excellence?

Posted by Dawn Marie Bailey Every day, each one of us may come upon a standard of excellence that improves the quality in our own lives, and we may not even know it. Here at the National Institute of Standards … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige News, Business, Customer Focus, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Uncategorized | 1 Comment

Lots of Activity, No Progress

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog entitled, “How Aligned Is Your Organization?” The authors attributed a lack of internal organizational alignment to four reasons. The last, and I thought very important one, was … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Strategic Planning, Uncategorized | Tagged , , , | 7 Comments

Where Improving Results Means Saving More Lives

By Christine Schaefer Last spring, Mid-America Transplant was honored as the first organ and tissue procurement organization in America to earn the Malcolm Baldrige National Quality Award for excellence. In the days following the national award ceremony in Baltimore, leaders … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige Events, Measurement, Analysis, and Knowledge Management, Nonprofit, Strategic Planning, Workforce Focus | Tagged , | Leave a comment

The Quest for “Audacious Excellence”

Posted by Dawn Marie Bailey At the upcoming 29th Annual Quest for Excellence® Conference, Pete Reicks, Senior Vice President, Enterprise Performance Excellence for Baldrige Award recipient Elevations Credit Union, will be presenting, he says, on something truly “audacious”: the credit … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige State & Local Programs, Business, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results | 1 Comment

It Started Out About an Award, It Ended Up About Operational Improvement

Posted by Dawn Marie Bailey Throughout the almost 30-year history of the Baldrige Award, high-achieving organizations that might already be tops in their industries have been attracted to the idea of winning this highest, national, Presidential award for organizational performance … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Uncategorized | Leave a comment