Category Archives: Leadership

What America Still Needs (Part 2)

In my last blog, I talked about the role of the Baldrige Excellence Framework and Criteria for Performance Excellence in enabling organizations of all kinds to achieve sustainable high performance. As I stated, a critical factor in this is the … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Baldrige News, Business, Leadership, Manufacturing, Operations Focus, Performance Results | 1 Comment

A Systems Perspective to Leadership and Strategy

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read a summary of an interview with Wharton Professors Harbir Singh and Mike Useem. The interview relates to their new book, The strategic leaders roadmap. In the book they contend that … Continue reading

Posted in Baldrige Criteria, Customer Focus, Leadership, Strategic Planning, Uncategorized, Workforce Focus | Tagged , , , , , | 2 Comments

When Kindness and Compassion Are Part of a Disruption

Posted by Dawn Marie Bailey If you are dissatisfied with your health care, can you get some money back? And if a health care organization was giving a money-back guarantee, how would you feel about its willingness to stand behind … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Customer Focus, Health Care, Leadership, Performance Results | Leave a comment

Ten Blogs about Leadership (and the Baldrige Excellence Framework)

By Christine Schaefer Baldrige staff bloggers are busy this season! We are finalizing the 2017-2018 Baldrige Excellence Framework, the 2017 Examiner Application, the 2017 Baldrige Award Application Forms (online), communications for the forthcoming Baldrige Award recipients, feedback reports for the 2016 … Continue reading

Posted in Baldrige Criteria, Leadership | Tagged | 1 Comment

OED Watch Out!

Posted by Harry Hertz, the Baldrige Cheermudgeon Yes, it is time for the Oxford English Dictionary (OED) to pay attention! Having recently seen an article in the Guardian about the new additions to the OED, it seemed a good time … Continue reading

Posted in Customer Focus, Leadership, Measurement, Analysis, and Knowledge Management, Strategic Planning, Uncategorized, Workforce Focus | Tagged | 6 Comments