Category Archives: Leadership

Lots of Activity, No Progress

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog entitled, “How Aligned Is Your Organization?” The authors attributed a lack of internal organizational alignment to four reasons. The last, and I thought very important one, was … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Strategic Planning, Uncategorized | Tagged , , , | 7 Comments

High Social Skills vs. the Robots/Technology Tsunami

Posted by Dawn Marie Bailey “What will people do better than computers?” was a question that Geoff Colvin, senior editor at large for Fortune magazine, asked a Quest for Excellence® conference audience a few years ago. “We’re seeing technology taking over jobs that … Continue reading

Posted in Baldrige Criteria, Business, Leadership, Uncategorized, Workforce Focus | 2 Comments

Is Your Bench Ready? Six Reasons That It May Not Be

Posted by Dawn Marie Bailey Succession planning is a common topic that comes up in any Baldrige assessment, which explores an organization’s strengths and opportunities for improvement. The term “succession planning” shows up several times in the 2017–2018 Baldrige Excellence Framework as … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Health Care, Leadership, Uncategorized, Workforce Focus | 1 Comment

Yes, You Can Learn about Ethics from a Car Dealer

By Christine Schaefer Reading in the news recently about fatal car accidents traced to recalled, faulty airbags heightened my appreciation of the 2016 Baldrige Award-winning small business Don Chalmers Ford. This car dealership near Albuquerque, New Mexico, has distinguished itself by … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Leadership, Small Business | Tagged , | Leave a comment

Two Inspirational Leaders Honored for Commitment to Excellence

Posted by Dawn Marie Bailey For their leadership that has inspired performance excellence in their organizations and benefited their workforces, customers, and students, Mary Searcy Bixby and E. David Spong were recently honored at the 29th Annual Baldrige Quest for … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige Events, Business, Education, Leadership, Performance Results, Workforce Focus | 1 Comment