Category Archives: Customer Focus

Another Baldrige Ambassador Takes the Message Overseas

Posted by Dawn Marie Bailey The Baldrige Program has always been fortunate to have engaged ambassadors—many of whom are current or former examiners, judges, or overseers—who carry the Baldrige message of continuous improvement, core values, and a systems perspective, as … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige Examiners, Business, Customer Focus, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Uncategorized | Leave a comment

When Kindness and Compassion Are Part of a Disruption

Posted by Dawn Marie Bailey If you are dissatisfied with your health care, can you get some money back? And if a health care organization was giving a money-back guarantee, how would you feel about its willingness to stand behind … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Customer Focus, Health Care, Leadership, Performance Results | Leave a comment

The Jobs of the Future: How Can We Help?

Posted by Dawn Marie Bailey The Baldrige Program was created to help manufacturers be more competitive, and it has endorsed Manufacturing Day for years, doing what it can to help connect Baldrige community members, especially schools, with manufacturers and to promote … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Business, Customer Focus, Manufacturing, Operations Focus, Performance Results, Strategic Planning, Uncategorized, Workforce Focus | 1 Comment

OED Watch Out!

Posted by Harry Hertz, the Baldrige Cheermudgeon Yes, it is time for the Oxford English Dictionary (OED) to pay attention! Having recently seen an article in the Guardian about the new additions to the OED, it seemed a good time … Continue reading

Posted in Customer Focus, Leadership, Measurement, Analysis, and Knowledge Management, Strategic Planning, Uncategorized, Workforce Focus | Tagged | 6 Comments

First-of-Its-Kind Innovation Hub Envisions—and Prototypes—the Future of Health Care

Posted by Dawn Marie Bailey Where would you go in your organization if you had a really great idea? And what if you had access to a physical space where you could brainstorm with other staff members who might be part of … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige Director, Customer Focus, Health Care, Leadership, Uncategorized | 2 Comments