Category Archives: Business

Focus on the Baldrige Board of Overseers: Bennie Fowler

Posted by Dawn Marie Bailey Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce. By charter, the Baldrige Board … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Performance Results | Leave a comment

Ethics: Is the Onus on Business?

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read the 2017 Edelman Trust Barometer Global Report. This study, in its 17th cycle in 2017,  consisted of an online survey of over 33,000 respondents in 28 countries  during the months … Continue reading

Posted in Baldrige Criteria, Business, Leadership, Nonprofit, Uncategorized | Tagged , , , , , , , | 7 Comments

Why Try the Baldrige Cybersecurity Excellence Builder?

By Jacqueline Calhoun Which cybersecurity-related activities are most important to your business strategy and critical service delivery? How do you assess the effectiveness and efficiency of your use of cybersecurity standards, guidelines, and practices? To answer these questions and build … Continue reading

Posted in Baldrige Criteria, Baldrige News, Business, Customer Focus, Education, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Nonprofit, Operations Focus, Performance Results, Small Business, Strategic Planning, Uncategorized, Workforce Focus | Tagged | 2 Comments

Focus on the Baldrige Board of Overseers: Reatha Clark King

Posted by Dawn Marie Bailey Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce. By charter, the Baldrige Board … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige Events, Baldrige State & Local Programs, Business, Leadership, Operations Focus, Performance Results | 3 Comments

Is the Customer Really Always Right? A Hotel Company Invests in its Employees First

Posted by Dawn Marie Bailey What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer service? Employees first (or ladies and gentlemen first) is a … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Customer Focus, Performance Results, Workforce Focus | Leave a comment