Category Archives: Baldrige State & Local Programs

The Quest for “Audacious Excellence”

Posted by Dawn Marie Bailey At the upcoming 29th Annual Quest for Excellence® Conference, Pete Reicks, Senior Vice President, Enterprise Performance Excellence for Baldrige Award recipient Elevations Credit Union, will be presenting, he says, on something truly “audacious”: the credit … Continue reading

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Spotlight on a Baldrige Examiner: Bill Craddock

Posted by Dawn Marie Bailey While the annual online application for the 2017 Board of Examiners has now closed, we are always looking for ways to celebrate Baldrige Examiners. Competitively selected, these volunteers hail from many states, sectors, and professions. Following is an interview … Continue reading

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What America Still Needs

Last week, the Baldrige Performance Excellence Program released the 2017–2018 Baldrige Excellence Framework (Business/Nonprofit version). This booklet includes the 26th version of the Criteria for Performance Excellence published by the program since 1988. Although a lot has changed in the … Continue reading

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Spotlight on a Baldrige Examiner: Michael Drake

By Christine Schaefer With the annual online application now open for volunteers for our 2017 Board of Examiners, we’ll be featuring interviews for the next few weeks of individuals who have served as Baldrige examiners in recent years. These hard-working, … Continue reading

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How to be a High-Reliability Organization to Ensure Future Success

Posted by Dawn Marie Bailey A perfect storm is churning through the health care industry, which has seen declining reimbursement, increased public reporting of performance data, and increased media coverage on preventable patient safety issues. In order to be successful, … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige State & Local Programs, Customer Focus, Health Care, Leadership, Measurement, Analysis, and Knowledge Management | 1 Comment