Category Archives: Baldrige Examiners

Spotlight on a Baldrige Examiner: Michael Drake

By Christine Schaefer With the annual online application now open for volunteers for our 2017 Board of Examiners, we’ll be featuring interviews for the next few weeks of individuals who have served as Baldrige examiners in recent years. These hard-working, … Continue reading

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Another Baldrige Ambassador Takes the Message Overseas

Posted by Dawn Marie Bailey The Baldrige Program has always been fortunate to have engaged ambassadors—many of whom are current or former examiners, judges, or overseers—who carry the Baldrige message of continuous improvement, core values, and a systems perspective, as … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige Examiners, Business, Customer Focus, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Uncategorized | Leave a comment

Accelerating a Common Culture, Especially after Mergers, Acquisitions

Posted by Dawn Marie Bailey Nearly three years ago, my health system merged with another system in our market [but] . . . we still occasionally hear “we/they” comments, particularly among the longer-tenured staff. What suggestions can you provide in addition to what … Continue reading

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Focus on the 2016 Judges’ Panel: Major General John C. Harris, Jr.

By Christine Schaefer Did you ever wonder who are the folks who judge applications for the Malcolm Baldrige National Quality Award? What in their background brought them to this high honor, and what advice they may have for Baldrige Award … Continue reading

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The “Great Value” of the Baldrige Framework to a University

By Christine Schaefer The University of Wisconsin–Stout earned the first Baldrige Award in higher education in 2001. Dr. Meridith Drzakowski worked at the state university that year as an institutional planner. Today she is the assistant chancellor for planning, assessment, … Continue reading

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