Category Archives: Baldrige Director

Insights on Leadership (from Insights Columns)

By Christine Schaefer Since its inception in 2010, the online column Insights on the Road to Performance Excellence—written by Baldrige Program Director Emeritus Harry Hertz—has frequently received more web hits per month than any other page on the site. Particularly … Continue reading

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What America Still Needs (Part 2)

In my last blog, I talked about the role of the Baldrige Excellence Framework and Criteria for Performance Excellence in enabling organizations of all kinds to achieve sustainable high performance. As I stated, a critical factor in this is the … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Baldrige News, Business, Leadership, Manufacturing, Operations Focus, Performance Results | 1 Comment

Baldrige Cyber—A New Era in the Baldrige Program Begins!

“Our goal is to empower [organizations] of every size and every sector with the right tools to secure themselves in a [cyber] threat landscape that is ever-evolving. Static, checklist-style compliance just won’t do. In business and in government, we all … Continue reading

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First-of-Its-Kind Innovation Hub Envisions—and Prototypes—the Future of Health Care

Posted by Dawn Marie Bailey Where would you go in your organization if you had a really great idea? And what if you had access to a physical space where you could brainstorm with other staff members who might be part of … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige Director, Customer Focus, Health Care, Leadership, Uncategorized | 2 Comments

Organizational Excellence in the Cyber-Risky Age

In August of 1987 Congress created a public-private partnership that spawned a global movement, the Baldrige Performance Excellence Program. This small program was given a great big purpose: to improve the quality and performance of U.S. businesses so as to improve our … Continue reading

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