Category Archives: Baldrige Criteria

Engaging Customers through a Relationship-Based Approach

By Christine Schaefer Southcentral Foundation (SCF) has garnered national attention as a high-performing health care organization whose relationship-based approach to care may provide a means for U.S. hospitals and systems to improve patient outcomes and reduce costs. As president and … Continue reading

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Using Baldrige to Support Our Military, Veterans

Posted by Dawn Marie Bailey Support of the U.S. military and our Veterans has always been a core value for Americans. And for the nonpartisan Baldrige Performance Excellence Program, when nonprofit organizations became eligible for the Baldrige Award in 2007, … Continue reading

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Where Improving Results Means Saving More Lives

By Christine Schaefer Last spring, Mid-America Transplant was honored as the first organ and tissue procurement organization in America to earn the Malcolm Baldrige National Quality Award for excellence. In the days following the national award ceremony in Baltimore, leaders … Continue reading

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Improve and Innovate: Tips from a Baldrige Award-Winning School District   

By Christine Schaefer When Jenks Public Schools in Oklahoma earned a Baldrige Award in 2005, Lisa Muller could take pride for her significant part in its journey of improvement. Since 2000, Muller had been supervising teachers in two departments at … Continue reading

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The Quest for “Audacious Excellence”

Posted by Dawn Marie Bailey At the upcoming 29th Annual Quest for Excellence® Conference, Pete Reicks, Senior Vice President, Enterprise Performance Excellence for Baldrige Award recipient Elevations Credit Union, will be presenting, he says, on something truly “audacious”: the credit … Continue reading

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